Here are some of the most common questions we get from customers. If your question isn’t answered here, please get in touch and we’ll be happy to help.
How much is UK shipping?
All UK orders include free postage.
How long will my order take?
Our turnaround time for made-to-order items is approx 6–8 weeks, unless otherwise stated. Ready-made items may ship sooner.
Do you ship to the USA?
Yes! We ship to the USA using Royal Mail. From September 2025, all USA orders include a prepaid US Duty & Clearance fee. This means your parcel will arrive with no extra charges at delivery.
How much is shipping to the USA?
Shipping is a flat rate of £8, plus the prepaid US Duty & Clearance fee (10% of your order value + £0.50). This is shown clearly at checkout.
I didn’t receive an order confirmation email — what should I do?
Order confirmation emails are sent automatically as soon as your order is placed.
If you don’t see it:
- Check your spam/junk folder
- Add sales@mini-moshers.co.uk to your safe senders list
- If you still can’t find it, please email us at sales@mini-moshers.co.uk and we’ll confirm your order manually.
Will I get an email when my order is shipped?
Yes! Once your handmade order is complete and dispatched, you’ll receive an email letting you know it’s on the way.
What payment options do you accept?
We currently accept:
- PayPal – You can pay using your PayPal account or a debit/credit card without signing up for PayPal.
- Klarna – Shop now, pay later options are available.
- Clearpay – Pay in 4 instalments at no extra cost.
- Debit/Credit Cards – Accepted via our secure checkout.
More payment options may be added soon.
Do I need to create an account to order?
No, you can checkout as a guest.
Can I create an account if I want to?
Yes, accounts are optional. Creating one allows you to:
- Save your details for quicker checkout in future
- View your past orders
- Update your addresses
You can set up an account during checkout or later on our My Account page.
I can’t remember my password — what should I do?
On the My Account page, click Lost your password? and you’ll be sent a reset link to your email.